Order Going on Credit Check Failure Hold When Customer AR Balance Is Within Credit Limit

(Doc ID 1925970.1)

Last updated on OCTOBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Pick Release

When attempting to pick release an order the system is placing a Credit Check hold that prevents the order from being picked.
The Order going on credit check failure hold even when customer AR balance is within credit limit.

The issue can be reproduced at will with the following steps:
1) Using Order management Super User to enter and book order
2) Run pick release on the sales order
3) Order is going on credit check failure hold.


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