Order Going on Credit Check Failure Hold When Customer AR Balance Is Within Credit Limit (Doc ID 1925970.1)

Last updated on MAY 23, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Pick Release

When attempting to pick release an order the system is placing a Credit Check hold that prevents the order from being picked.
The Order going on credit check failure hold even when customer AR balance is within credit limit.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Using Order management Super User to enter and book order
2) Run pick release on the sales order
3) Order is going on credit check failure hold.

Cause

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