Field Service Debrief Form performs an unexpected UOM conversion when saving Labor Debrief (Doc ID 1926099.1)

Last updated on NOVEMBER 09, 2015

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.1.3 [Release 12.1]
Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
 Saving Labor Debrief does unexpected UOM conversion

Having defined a customer specific unit of measure (UOM) (DC = 12 days), and using this when performing a Labor debrief, it is found that after entering a Labor item (with DC) and Duration on Debrief Form, it will automatically convert the Duration quantity by dividing it with 12.

E.g: 1. Enter a Labor Item with UOM DC; Duration = 21
2. Click Save. System divides the Duration automatically with 12 and saves it as 1.75


EXPECTED BEHAVIOR
-----------------------
Expect the Debrief form to save the entered Labor Line without conversion

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms