Reported Time Field Showing Different Vaues for Different Users For Same SR (Doc ID 1926197.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

Different users of same operating Unit when trying to see a same service Request by their login then they are getting the difference of 1hour for the Reported field.
This is not correct as because user of same OU should see the same time in Reported field for a particular SR.

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. From same computer log into the application with both users.
2. Open service request form.
3. Check the Reported field in the SR header.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms