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TeleService: Need to Default a Currency in Charges in a Multi-Currency Environment (Doc ID 1926477.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


The information published at this time in this document is valid.
However, the note will be updated shortly with up to date information replacement patches for 12.1.3 and new patches for 12.2.4/5 releases.


Users are using the same Price List in two different countries.

For instance: 'CA Business' for Canada and 'US Business' for the USA.
They have to be in line, so both countries might be using the same Price List in a multi-currency environment.

The currency conversion setups are complete, and they can select either Currency in Service Charges.

However, it is not feasible for users to select the Currency on every Charge line before booking.
Users basically need a way to default the currency in Charges, as it looks like the main Currency of the Price List is defaulted.

Expected Behavior:

Accounts Receivables has a profile option to handle that:
           'AR: Default Credit Management Currency' (Internal Name = AR_CMGT_DEFAULT_CURRENCY_CODE).
But there is no profile option for this in Service.

Requirements would include handling both lines created from the Debrief and lines manually created in Charges.


A personalization was implemented to change the value of the currency.
However, that does not handle the Currency conversion after defaulting the desired currency.

Business Impact:

Users have to select the Currency on every Charge line before booking.
That is cumbersome if there are SR's with up to 100-200 lines.

In a US/Canada scenario, with the functionality available, users would have to manually change each line since the default currency is likely to be 'USD'.
It is not feasible to change the default to 'CAD', since it is used by the US company also.

The net effect is missed lines and possibly split orders, resulting in what would be multiple credits and bills, and deficits to throughput time.




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