Can Not Pick Release Order Although Line Status Is "Ready To Release"

(Doc ID 1926478.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.


On :  12.1.3 version, Pick Release

When attempting to pick release an order, pick release completes successfully but the order lines are not pick released.

Expect these order lines to be pick released.

The issue can be reproduced at will with the following steps:
1. In the Pick Release form, enter criteria to pick release an order 
2. Pick release completes successfully, but the log file shows "NO LINES SELECTED FOR ORG <org_id>"
3. Go to the Shipping Transactions form and search for order this order
4. See that the delivery details are still Ready to Release

The issue has the following business impact:
Due to this issue, users cannot pick release or ship confirm these two orders, and cannot recognize revenue on these orders. This results in delayed shipments and unhappy customers.


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