Can Not Pick Release Order Although Line Status Is "Ready To Release" (Doc ID 1926478.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Pick Release

ACTUAL BEHAVIOR  
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When attempting to pick release an order, pick release completes successfully but the order lines are not pick released.

EXPECTED BEHAVIOR
-----------------------
Expect these order lines to be pick released.

STEPS
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The issue can be reproduced at will with the following steps:
1. In the Pick Release form, enter criteria to pick release an order 
2. Pick release completes successfully, but the log file shows "NO LINES SELECTED FOR ORG <org_id>"
3. Go to the Shipping Transactions form and search for order this order
4. See that the delivery details are still Ready to Release


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pick release or ship confirm these two orders, and cannot recognize revenue on these orders. This results in delayed shipments and unhappy customers.

Cause

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