Slow Performance Opening Genealogy Form from Serial Numbers Form

(Doc ID 1926559.1)

Last updated on MAY 15, 2016

Applies to:

Oracle Inventory Management - Version 12.1.3 and later
Information in this document applies to any platform.




When attempting to view the serial number details in the View Genealogy form, the form hangs and not data is retrieved.
The issue does not happen for all serial numbers. 



The issue can be reproduced at will with the following steps:

1. Select Inventory Responsibility
2. Navigate to Onhand Availability form
3. Serial Numbers
4. Enter the serial number in the To-From fields and click Find button
    Item is displayed
5. When the record is returned, click on View Genealogy.
    The form hangs and never returns data (Mouse cursor spins).



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