EBS/OAM Logout Not Completing Successfully
(Doc ID 1926577.1)
Last updated on FEBRUARY 19, 2023
Applies to:
Oracle Application Object Library - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On 12.1.3 version, Oracle Access Manager,
when attempting to click the Logout link, the logout process seems to go into a loop and never completes. Eventually the following error occurs:
"The webpage at http://<Ebiz host>.<dpart1>.<dpart2>.<dpart3>.<dpart4>:8006/OA_HTML/AppsLogout?langCode=US has resulted in too many redirects."
The webgate error log will then show:
"Request Failed for : /ebsauth_ERPMASK/ssologout_callback?phase=CookieCleanup, Resp Code : [500], referer: http://<OAM host>.<dpart1>.<dpart2>.<dpart3>.<dpart4>:8888/ebsauth_ERPMASK/ssologout_callback?phase=AppsCleanup".
e.g. <Ebiz host>.<dpart1>.<dpart2>.<dpart3>.<dpart4> = Ebiztest.my.oracle.com.au
where:
<dpart1>=my
<dpart2>=oracle
<dpart3>=com
<dpart4>=au
The domain is my.oracle.com.au.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |