Field Service Wireless: Return Material Debrief not Prompting to Enter Instance Number to be Returned

(Doc ID 1926732.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,


When performing Debrief for Install Base Trackable Items using Field Service  Wireless, comparing to forms based debrief different behavior is noticed

1) FS Wireless URL Page: When removing defective parts, then it is not asking to enter Oracle Instance Number. That means there is no validation for IB instance.

2) Forms: When removing defective parts, the system is forcing to enter Oracle Instance Number.

Cause

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