When Trying to Query eAM Work Order> Debrief Work Order, It Has Bad Performance (Doc ID 1927021.1)

Last updated on FEBRUARY 08, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, WR

When trying to query eAM Work Order> Debrief Work Order page, it has very bad performance.
Usually it takes more 20 seconds to open the Debrief Work Order (Express Work Order) page.

Reproduce Steps:
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Maintenance Super User responsibility: Work Orders tab
2. Search a Work Order
3. Select one Work Order and click the 'Debrief Work Order' icon
4. It takes usually more 20 seconds to open the Debrief Work Order (Express Work Order) page

This performance issue is occurring in the following SQL:

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms