Auto Invoice Error When Interfacing Credit Memo to AR (Doc ID 1927053.1)

Last updated on OCTOBER 04, 2023

Applies to:

Symptoms

The auto invoice program   shows the below exception for the credit memo( write off) created in Project  module

 1) The total amount of your credit memo cannot exceed the balance of the debit item it is crediting
 2) You cannot apply a transaction with a negative amount to another transaction with a negative balance and vice versa

 The cause of the issue is   partial receipt ( full receipt ) is created  in AR  for the  original invoice .

While creating credit memo(write off) for the invoice , project module will not validate the receipt  amount created for the invoice , but auto invoice program validate  the credit memo amount against the original invoice amount and receipt applied amount

Changes

Cause

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