Changing Account Status from Active to Inactive (Inactive to Active) Results in Error - This Usage Assignment Does Not Exist (Doc ID 1927288.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Receivables - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Oracle Trading Community - Version 12.1.1 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customers Module

Attempting to inactivate a Customer Account record, or activate, and receive the following error:

ERROR
-----------------------
This usage assignment does not exist


Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
1. Query up a customer record
2. Change the status from Active to Inactive (or Inactive to Active)
Error occurs

Cause

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