The Account Details (ARXCWMAI) Form Does Not Default the Operating Unit (OU) Based Upon the Profile Option MO: Default Operating Unit
Last updated on FEBRUARY 21, 2017
Applies to:Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.
On : 12.2.3 version, Collections
You have assigned the default Operating Unit (OU) in the system profile 'MO: Default Operating Unit.'
However, when using the Account Details form in AR, the system does not show the OU automatically and you have to select the OU manually, from the List of Values (LOV).
This is working fine on other AR forms (Transaction workbench, Receipt Workbench, Receipt Batches).
The form should automatically default the OU on all forms, when the profile option MO: Default Operating Unit is setup.
Steps to Reproduce:
1. Setup profile MO: Default Operating Unit
Responsibility: System Administrator
Navigation: Profile > System
2. Open the Transactions form - System defaults OU correctly
Navigation: Transactions > Transactions
3. Open the Receipts Form - System defaults OU correctly
Navigation: Receipts > Receipts
4. Open AR Account Details form - System DOES NOT defaults OU
Navigation: Account Details
You have to manually select OU from the LOV.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms