The Account Details (ARXCWMAI) Form Does Not Default the Operating Unit (OU) Based Upon the Profile Option MO: Default Operating Unit (Doc ID 1927427.1)

Last updated on FEBRUARY 21, 2017

Applies to:

Oracle Receivables - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Collections

You have assigned the default Operating Unit (OU) in the system profile 'MO: Default Operating Unit.'
However, when using the Account Details form in AR, the system does not show the OU automatically and you have to select the OU manually, from the List of Values (LOV).

This is working fine on other AR forms (Transaction workbench, Receipt Workbench, Receipt Batches).

The form should automatically default the OU on all forms, when the profile option MO: Default Operating Unit is setup.

Steps to Reproduce:
1.  Setup profile MO: Default Operating Unit
Responsibility:  System Administrator
Navigation:  Profile > System

2. Open the Transactions form - System defaults OU correctly
Responsibility:  Receivables
Navigation:  Transactions > Transactions

Cause

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