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Customer Support Specialist:Can Update Extensible Attributes On A Closed Service Request (Doc ID 1928055.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Create Service Request

Service Request (SR) with  status 'Closed' with closed attributes allows the SR Extensible  Attributes box to be updated when the SR has been closed

Expect that the attributes should not be allowed to be updated for a closed SR

The issue can be reproduced at will with the following steps:
1. Close SR
2. Update the extended attribute


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