Customer Support Specialist:Can Update Extensible Attributes On A Closed Service Request
(Doc ID 1928055.1)
Last updated on FEBRUARY 03, 2019
Applies to:
Oracle Customer Support - Version 12.1.3 and later Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Create Service Request
ACTUAL BEHAVIOR --------------- Service Request (SR) with status 'Closed' with closed attributes allows the SR Extensible Attributes box to be updated when the SR has been closed
EXPECTED BEHAVIOR ----------------------- Expect that the attributes should not be allowed to be updated for a closed SR
STEPS ----------------------- The issue can be reproduced at will with the following steps: 1. Close SR 2. Update the extended attribute
Cause
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