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Customer Support Specialist:Can Update Extensible Attributes On A Closed Service Request (Doc ID 1928055.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Create Service Request

Actual Behavior

Service Request (SR) with  status 'Closed' with closed attributes allows the SR Extensible  Attributes box to be updated when the SR has been closed

Expected Behavior

Expect that the attributes should not be allowed to be updated for a closed SR

Steps to Reproduce

1. Close SR (Service Request)
2. Update the extended attribute

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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