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Customer Support Specialist:Can Update Extensible Attributes On A Closed Service Request (Doc ID 1928055.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Create Service Request

ACTUAL BEHAVIOR
---------------
Service Request (SR) with  status 'Closed' with closed attributes allows the SR Extensible  Attributes box to be updated when the SR has been closed

EXPECTED BEHAVIOR
-----------------------
Expect that the attributes should not be allowed to be updated for a closed SR

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Close SR
2. Update the extended attribute

Cause

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In this Document
Symptoms
Cause
Solution
References


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