Last updated on SEPTEMBER 06, 2016
Applies to:
Oracle Depot Repair - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On : 12.1.3 and 12.2.4 versions, Logistics Management
Trying to submit RMA line (Enter Order) for repair line and getting error:
ERROR
In "when others" exception [ORA-01086: savepoint 'UPDATE_PRODUCT_TXN_PVT' never established in this session or is invalid
ORA-06512 at "APPS. CSD_PROCESS_PVT" line 4958
ORA-06510: PL/SQL unhandled user-defined exception]
A sales order is created but it has no lines
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create repair order with non-submitted logistics lines
2. Try to process the return line to submit order (entered)
Cause
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