Depot Repair: Submitting Order From Logistics Errors With ORA-01086: UPDATE_PRODUCT_TXN_PVT Never Established (Doc ID 1928352.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 and 12.2.4 versions, Logistics Management

Trying to submit RMA line (Enter Order) for repair line and getting error:

ERROR
In "when others" exception [ORA-01086: savepoint 'UPDATE_PRODUCT_TXN_PVT' never established in this session or is invalid
ORA-06512 at "APPS. CSD_PROCESS_PVT" line 4958
ORA-06510: PL/SQL unhandled user-defined exception]

A sales order is created but it has no lines


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create repair order with non-submitted logistics lines
2. Try to process the return line to submit order (entered)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms