Why Are Items That Have an Item Status That Disallows Any Transactions, Still Available For Use On the Service Request Form (Doc ID 1928571.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 and later version, Service Request Form

Inventory Items that have an Item Status for which no transactions are allowed, are still available on the SR form to create a SR against.

Why are these items still visible in the Item field LOV?
 

Solution

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