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Reassignment Of Collectors Using Territory Manager Does Not Reflect In 7 Bucket Report By Collector (Doc ID 1928594.1)

Last updated on FEBRUARY 12, 2018

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When changing in collector at customer profile classes, it is not getting reflected in Aging 7 Bucket Collector Report.

Steps followed.

1) Inactive old collector,

2) Replace active collector in Territory.

3) Run program 'Synchronize Territory assignment rule' & 'IEX: Territory assignment'.

4) Update collector name for profile classes.

It is expected that the newly assigned collector be displayed against existing outstanding invoices in Aging 7 bucket immediately after the change.

Solution

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