Customer Acceptance Did Not Get Copied Over To The New Sales Order Line

(Doc ID 1928691.1)

Last updated on FEBRUARY 07, 2018

Applies to:

Oracle Order Management - Version and later
Information in this document applies to any platform.


On : 12.1.3 and higher


When creating a new line using the "Copy" function, the Customer Acceptance was grayed out on
the new line, and the field cannot be modified on a booked order. 

The expectation is that there should be a check box option for Customer Acceptance to get copied
over to the new line or not. 

The issue can be reproduced at will with the following steps:
1. Orders, Returns -> Order Organizer
2. Query up an existing order
3. Place cursor on the line to copy from
4. Click Action -> Copy
5. New line does not contain Customer Acceptance information.

The line has to be re-entered manually.




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