Customer Acceptance Did Not Get Copied Over To The New Sales Order Line (Doc ID 1928691.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On : 12.1.3 and higher

ACTUAL BEHAVIOR
---------------

When creating a new line using the "Copy" function, the Customer Acceptance was grayed out on
the new line, and the field cannot be modified on a booked order. 

EXPECTED BEHAVIOR
-----------------------
The expectation is that there should be a check box option for Customer Acceptance to get copied
over to the new line or not. 

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Orders, Returns -> Order Organizer
2. Query up an existing order
3. Place cursor on the line to copy from
4. Click Action -> Copy
5. New line does not contain Customer Acceptance information.

The line has to be re-entered manually.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.