Latin Tax Engine: Saving a Transaction Error: Unexpected Error When Calculating Taxes in Receivables (Doc ID 1928761.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Financials for the Americas - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Oracle E-Business Suite, 12.1.3 version,

Attempting to create an invoice and receive the following error when trying to save:

ERROR
-----------------------
An unexpected error has occurred. Please contact system administrator


If a transaction condition is not updated, the error does not occur.

Steps to Reproduce:
Responsibility: Receivables with Latin Tax Engine enable for Brazil
Navigation:  Transactions > Transactions
1. Create a transaction Header
2. Create a transaction line
3. Go to Tax Information
4. Change the transaction condition
5. Try to save the transaction and observed the error described appears

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms