Opening Task for Party From Universal Work Queue Gives Error: 'Business Object ASTPROPS Is Not Registered' (Doc ID 1928871.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Universal Work Queue - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

Opening a task from Universal Work Queue gives error:

'Business Object ASTPROPS is not registered'

This happens only for Tasks created on Contact Center - Task tab.

ERROR
-----------------------
Business Object ASTPROPS is not registered

STEPS
-----------------
1 - Customer Support Super User (R)
2 - Universal Work Queue (Function)
3 - Work Type List > my assigned (Node) or (Groups owned) or (Group Assigned)
4 - Choose any task (Source Document "Party")
5 - Get Work (Button)
6 - Error Occurs

Cause

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