Arabic Asset Descriptions Show As Special Characters In Graphical Asset View (Doc ID 1928932.1)

Last updated on SEPTEMBER 12, 2016

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Definition

ACTUAL BEHAVIOR
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Arabic description of assets shows special characters in graphical hierarchy

EXPECTED BEHAVIOR
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Expected behavior is to show proper Arabic words

STEPS
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The issue can be reproduced at will with the following steps:
1. Query for assets in Maintenance super user
2. Select the Graphical Hierarchy and Go button
3. Click on drill down assets or component assets and descriptions are showing as ‘???’
4. Customer is entering the asset description as Arabic in asset master description field.



Cause

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