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Contact Center: When Updating A Customer Address, LANGUAGE_CODE From Location Gets Blanked (Doc ID 1929001.1)

Last updated on MARCH 18, 2019

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When updating an Address in the Contact Center the Language segment of the Address flexfield becomes blank when viewed in the Customer Standard -> Customer Account -> Account Site Information -> Site Details -> Account Site Address when it was previously set to a value.

Expected Behaviour:
Expect that the Address information does not change from one module to another.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:

1. In the Customer Standard, the Address flexfield includes a language segment that is populated with a value.
2. Update the same Address in the Contact Center -> Addresses tab
3. View the same address in the Customer Standard and the language segment is blank.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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