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"java.lang.NullPointerException" Error Trying to Enter Scheduled Start Date and Scheduled End Date For a Task (Doc ID 1929053.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.2.3 and later
Information in this document applies to any platform.


On : 12.2.3 version, Agent Dashboard

In Customer Support Specialist, while updating a task and attempting to enter the task Scheduled End Date,
the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance.

The exception details shows:

## Detail 0 ##
at oracle.apps.csf.portal.task.server.CsfTaskAMImpl.handleScheduledEndDateChange(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAUtility.invokeMethod(Unknown Source)
at oracle.apps.fnd.framework.server.OAApplicationModuleImpl.invokeMethod(
at oracle.apps.csf.portal.task.webui.CsfTaskCO.processFormRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processFormRequest(

The issue can be reproduced at will with the following steps:
1. In the Update Task page, select a Scheduled Start Date.
2. Then click on the Scheduled End Date field and the date picker window pop-up
3. Select a date and the reported error occurs.




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