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Receive Error When Adding Kit To Booked Order - ORA-20002-3100 Item 'OEOL/XXX' does not exist in package OE_ORDER_WF_UTIL Procedure Start_Flow (Doc ID 1929073.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

When attempting to add a KIT item to a BOOKED order,
the following error occurs and no workflow is assigned to the KIT model and kit components do not explode.

ERROR
-----------------------

ORA-20002-3100 Item 'OEOL/XXX' does not exist in package OE_ORDER_WF_UTIL Procedure Start_Flow


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility Order Management Super User
2. Navigate to Order Workbench > Orders, Returns> Sales Order Tab >
3. Query any BOOKED order >
4. Add KIT item to the BOOKED order >
5. Receive the error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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