Incorrect Address In Dunning Letter When Dunning Contact Exists on Multiple Customers (Doc ID 1929430.1)

Last updated on JANUARY 25, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a person is a contact for multiple organizations, it is possible that the address on the collections Dunning letter, will be for a different organization.


Steps to Reproduce:

Responsibility: Collections Agent
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  1. Create three customers, each with a different address.
  2. Create contact for the first customer, at the Site level (contact1)
  3. Create the same contact, at the site level, for the other two customers.
  4. Make sure it is the same contact (Choose Existing Contact when prompted).
  5. Make them the Dunning\Collections contact via IEXRCALL actions menu.
  6. Create past due invoice for each customer, and run dunning.  Dunning correctly creates 3 letters, but the output shows the same address for all three letters, when it should be 3 different addresses.

Cause

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