Incorrect Address In Dunning Letter When Dunning Contact Exists on Multiple Customers
Last updated on JANUARY 25, 2017
Applies to:Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
When a person is a contact for multiple organizations, it is possible that the address on the collections Dunning letter, will be for a different organization.
Steps to Reproduce:
Responsibility: Collections Agent
Navigation: Submit Request
- Create three customers, each with a different address.
- Create contact for the first customer, at the Site level (contact1)
- Create the same contact, at the site level, for the other two customers.
- Make sure it is the same contact (Choose Existing Contact when prompted).
- Make them the Dunning\Collections contact via IEXRCALL actions menu.
- Create past due invoice for each customer, and run dunning. Dunning correctly creates 3 letters, but the output shows the same address for all three letters, when it should be 3 different addresses.
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