Action Required: Local Event ERROR : Oracle.apps.cs.sr.ServiceRequest.updated / 1049902-3849872-EVT / WFENG_EVENT_NOTFOUND
(Doc ID 1929549.1)
Last updated on MAY 05, 2023
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Business Events
Getting the below notifications when working on Service Request(SR)s.
ERROR
An Error occurred in the following Event Subscription: Event Subscription
Event Error Name: WFENG_EVENT_NOTFOUND
Event Error Message: 3142: Process 'SERVEREQ/######-######-EVT' has no activities waiting to receive event 'oracle.apps.cs.sr.ServiceRequest.updated'.
Event Error Stack:
Wf_Engine.Event(SERVEREQ, ######-######-EVT, CSEVTPROC, oracle.apps.cs.sr.ServiceRequest.updated)
Wf_Rule.Default_Rule(oracle.apps.cs.sr.ServiceRequest.updated, <hexadecimal-ID>)
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |