Action Required: Local Event ERROR : Oracle.apps.cs.sr.ServiceRequest.updated / 1049902-3849872-EVT / WFENG_EVENT_NOTFOUND (Doc ID 1929549.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Business Events

Getting the below notifications when working on Service Request(SR)s.

ERROR
An Error occurred in the following Event Subscription: Event Subscription

Event Error Name: WFENG_EVENT_NOTFOUND
Event Error Message: 3142: Process 'SERVEREQ/1049902-3849872-EVT' has no activities waiting to receive event 'oracle.apps.cs.sr.ServiceRequest.updated'.
Event Error Stack:
Wf_Engine.Event(SERVEREQ, 1049902-3849872-EVT, CSEVTPROC, oracle.apps.cs.sr.ServiceRequest.updated)
Wf_Rule.Default_Rule(oracle.apps.cs.sr.ServiceRequest.updated, C0F79E51C150FE19E0301490C8C419E5)


Cause

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