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Debrief Note Types Not Honoring Profile Option "Notes: Default Note Type" When Using Touch UI (Doc ID 1929577.1)

Last updated on JULY 01, 2022

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Field Service Engineer Portal

ACTUAL BEHAVIOR
---------------
The Touch UI is ignoring profile option "Notes: Default Note Type".

EXPECTED BEHAVIOR
-----------------------
Expect the profile option "Notes: Default Note Type" to be honored.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set profile option "Notes: Default Note Type" to "Resolution Description".
2. Logon to Field Service Technician Portal using Touch UI.
3. Search for a task.
4. Click "Notes".
5. Select "New".
6. In the create notes page the Note Type is defaulted to the first value of the list instead of the value selected on profile option "Notes: Default Note Type".
7. When using the non-Touch UI, the note type is correctly defaulting to the value set on profile option "Notes: Default Note Type".


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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