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Some Chargeback Batches Stuck In PENDING CLOSE Status (Doc ID 1929599.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Trade Management - Version 12.1.3.2 and later
Information in this document applies to any platform.

Symptoms

Some Chargeback batches stuck in PENDING CLOSE status

Problem Description
---------------------------
Users processed chargeback batches in PROD. They initiated payment on those batches and they are now stuck in PENDING CLOSE. We ran the following concurrent programs to move the batches along:

1. Workflow Background Process
2. OZF: Update Budgets from Interface Tables

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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