Sales Dashboard: Customer Country Information Not Shown In Organizations Table For Some Countries (Doc ID 1929680.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Sales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On Sales User Dashboard, the Country is not displayed correctly for the Organization view.

Issue does not happen for countries like Germany, the USA or Hong Kong are displayed, some countries, eg Myanmar are not.

Steps:

Sales User.

1. Personalized to render the Organization view.
2. Add Customer Country to an Opportunity saved view

3. Access dashboard, and refreshing the opportunity view.
  Notice that the country name is Capitalized, eg United States.

4. For the Organization view, the Country is upper case for Organization view, eg HONG KONG.

Cause

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