iSupport Update Service Request :API Programming Error (CS_ServiceRequest_UTIL.Validate_Updated_Status): The value "x" for field p_status_id is invalid. (Doc ID 1929692.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to add a note on a service request when the status is for example "Y" the following error occurs.

ERROR

API Programming Error (CS_ServiceRequest_UTIL.Validate_Updated_Status): The value "X" for field p_status_id is invalid.



STEPS

The issue can be reproduced at will with the following steps:
1. Login to iSupport
2. Open any SR which has the status "Y"
3. Add a note or do any modification and then try to  save


Cause

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