R12 Unable To Generate PDF Error When Viewing PDF of a Converted Document With Special Characters (Doc ID 1929913.1)

Last updated on DECEMBER 03, 2015

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Oracle Purchasing - Version 12.0 to 12.2 [Release 12 to 12.2]
Information in this document applies to any platform.

Symptoms

For an Award or Purchase Order (PO) that are migrated using custom API,
when engaging 'View PDF' for document with supplier having special character, such as - John & Sons - error occurs.


ERROR
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Unable to generate PDF. Contact your system administrator.


STEPS
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The issue can be reproduced at will with the following steps:

1. Query the document in Buyer Work Center (BWC.)
2. Select 'View PDF'. Error occurs.

NOTE
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The error may or may not occurs for document created in the application for the same supplier.

Cause

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