Unapplied Receipts are not Included on a Dunning Work Item

(Doc ID 1930303.1)

Last updated on MARCH 02, 2018

Applies to:

Oracle Advanced Collections - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

When a dunning letter is created when using strategies, or dunning plans, the Unapplied Receipts are not included in the dunning letter.  The 'Include Unapplied Receipts' option is checked in the Work Item setup screen.



Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collections

  1. Create a dunning work item, and check the 'Include Unapplied Receipts' check box.
  2. Process the work item for a customer that has unapplied receipts.  The receipts are not included in the dunning letter.

Solution

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