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While Creating RMA Salesperson Is Defaulting From Parameters And Not From Ship To (Doc ID 1930674.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
While creating RMA in iStore, sales person is defaulting from organizational parameters. It should default from original order or from the salesperson
attached to ship to site.

Defaulting works fine if RMA is created in OM.

Profile value OM: Deafult Salesrep is set to NULL

Current OM defaulting rules:

1) Agreement
2) Ship_To
3) Invoice_To
4) OM: Default Salesrep

EXPECTED BEHAVIOR
-----------------------
 It should default from original order or from the salesperson attached to ship to site.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Select an order, select an item and click return.
Enter return quantity and return reason.

Cause

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In this Document
Symptoms
Cause
Solution
References


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