R12.1 PPR Stuck At Formatting And Showing Error IBY_FD_ERR_MARK_COMPLETE (Doc ID 1930702.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, FD Core

When attempting to format PPR
the following error occurs.

ERROR
-----------------------
The log file showed some payment documents under the heading "AP_IBY_PMT_MISMATCH TECHNICAL DETAILS" which we have performed the stop on (as per <note 985620.1>)

We are now trying to complete the steps in <note 985620.1> by querying the PPR and using the Take Action option but are unable to do so and get the error IBY_FD_ERR_MARK_COMPLETE, as shown in the uploaded screenshot


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. in AP responsability
2. in payments manager
3. in PPR creation
4. formatting PPR



Cause

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