Field Service: HTML Debrief for Task With Multiple Engineers Does Not Allow Debriefing for Both

(Doc ID 1931082.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Debrief / Field Service Report

When HTML debrief is invoked from the SR form while there are multiple assignees on a task, only one assignment can be debriefed (the one for which the assignee name is displayed on the task tab itself).

in the Debrief form, multiple assignments are shown and can be selected from the spreadtable for debrief

The issue can be reproduced at will with the following steps:
1. Create an SR with a task
2. assign multiple assignees to the task
3. click debrief button from the task tab to enter (HTML) debrief - see only one assignment can be debriefed but it is not clear which one as the assignee is not shown


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