Field Service: HTML Debrief for Task With Multiple Engineers Does Not Allow Debriefing for Both (Doc ID 1931082.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
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When HTML debrief is invoked from the SR form while there are multiple assignees on a task, only one assignment can be debriefed (the one for which the assignee name is displayed on the task tab itself).

EXPECTED BEHAVIOR
-----------------------
in the Debrief form, multiple assignments are shown and can be selected from the spreadtable for debrief

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an SR with a task
2. assign multiple assignees to the task
3. click debrief button from the task tab to enter (HTML) debrief - see only one assignment can be debriefed but it is not clear which one as the assignee is not shown

Cause

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