Requester Change Order Approval Not Completing And Getting Stuck in “Wait for Flow" Activity In “Create PO Change Request” (Doc ID 1931188.1)

Last updated on MAY 11, 2017

Applies to:

Oracle iProcurement - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Change Order

ACTUAL BEHAVIOR
---------------
Change request is getting stuck in “Wait for Flow” activity in “Create PO Change Request” process, but all the child workflows are complete.

Ran the Workflow background processor but still the workflow is stuck. There is no activity in the Deferred queue and the agent listeners are up.

However if we retry the main Requester Change Order Approval which is stuck in wait for flow then the process gets completed.

EXPECTED BEHAVIOR
-----------------------
Expect to process the stuck change request process.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a change request
2. Approve the change request
3. Check the Workflow Process


Changes

 

Cause

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