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R12:OIE: Adjust Credit Card Amount Does Not Show Personal Expenses Amount (Doc ID 1931309.1)

Last updated on SEPTEMBER 09, 2020

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Split Credit Card Transactions when submitting an Expense Report

Few employees who split a charge of credit card transaction when submitting an expense report as they wish to put a portion to two different cost centers. Their plan was to submit two expense reports; however, once they reduced the amount of the credit card amount, the remaining balance is no longer viewable in iExpense.

This happens to some expense types only. When it shows Daily Rate, user is able to change the credit card amount and lost the remaining balance.
When it doesn't show Daily Rate, they are unable to modify the amount hence no issues.

EXPECTED BEHAVIOR
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Expect the Details page doesn't show the Daily Rate field for all credit card transactions.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create expense report
2. Select Credit Card Transaction, click Details
3. Select expense type as Airfare, it shows Daily Rate as updatable field, user reduce the amount and submit expense report.
4. Later they create new expense report and hope to see the remaining balance showing up, but it doesn't,user is unable to see the cc transaction.


Cause

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In this Document
Symptoms
Cause
Solution
References


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