Error: Acceptance/Rejection failed when Post-Billing Customer Acceptance
(Doc ID 1931948.1)
Last updated on JUNE 17, 2023
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Fulfillment
When Customer Acceptance by Implicit Acceptance or Explicit Acceptance for Sales Order Line Status "Pending post-billing acceptance", can not accept by following error.
ERROR
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Error massage when Explicit Acceptance
Acceptance/Rejection failed.
Error:
STEPS
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The issue can be reproduced at will with the following steps:
1. Create and Booking Sales Order as Post-Billing Acceptance
2. Pick , Ship and Auto Invoice. Line Status becomes "Pending post-billing acceptance".
3. Explicit Acceptance
OM(N)Order,Return ->Order Header Form(B)Actions -> Fulfillment Acceptance -> Submit
4. Error occurred
Acceptance/Rejection failed.
Error:
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |