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Error: Acceptance/Rejection failed when Post-Billing Customer Acceptance (Doc ID 1931948.1)

Last updated on JUNE 17, 2023

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Fulfillment

When Customer Acceptance by Implicit Acceptance or Explicit Acceptance for Sales Order Line Status "Pending post-billing acceptance", can not accept by following error.

ERROR
-----------------------
Error massage when Explicit Acceptance


  Acceptance/Rejection failed.
  Error:


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create and Booking Sales Order as Post-Billing Acceptance
2. Pick , Ship and Auto Invoice. Line Status becomes "Pending post-billing acceptance".
3. Explicit Acceptance
　　OM(N)Order,Return ->Order Header Form(B)Actions -> Fulfillment Acceptance -> Submit
4. Error occurred

Acceptance/Rejection failed.
  Error:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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