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Unable To Use Service Request ID When Tagging An Email (Doc ID 1932360.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Administration

ACTUAL BEHAVIOR
---------------

Unable to set tags based on the SR associated with the email.

EXPECTED BEHAVIOR
-----------------------

Able to set tags based on the SR associated with the email.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Compose new email as a reply to an email with an SR attached.

2. The tag in the email which should be set based on the Service Request ID is not set.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, EMC can not set tags on emails, and then process emails based on the tags.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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