Last updated on AUGUST 08, 2017
Applies to:Oracle Applications Technology Stack - Version 12.1.3 and later
Information in this document applies to any platform.
External users are unable to logout as the logout URL is generated incorrectly
See error message in browser "Internet explorer cannot display the webpage" the url on the page is https://www.ourcompany.com/OA_HTML/OALogout.jsp
When looking at HTTP trace, the actual URL being called at the time of failure is https://extnode.ourcompany.com/OA_HTML/AppsLocalLogin.jsp?cancelUrl=/OA_HTML/AppsLocalLogin.jsp&_logoutRedirect=y&langCode=US
The root cause is due to the hostname in the URL being generated is that of the physical hostname instead of the virtual hostname
Are using EBS 12.1.3 and have configured DMZ node following "Oracle E-Business Suite R12 Configuration in a DMZ" <Note 380490.1>
INTNODE - Internal middle tier physical hostname
EXTNODE - External middle tier physical hostname
myserver.ourcompany.com --virtual host name for internal middle tier
www.ourcompany.com --virtual hostname for the external (DMZ) middle tier
All internal users using SSO are logging through OAD/OAM and external user are login through the local login.
Profile option "Applications SSO Type" is set to SSWA for node EXTNODE at server level to allow external user access to application directly without SSO. User identity store for external users are not in OID.
Implemented new DMZ setup
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms