Opening Customer Interaction History from Email Center errors with: Numberformat Error For Master Account ID: BigAcctID (Doc ID 1933137.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to open an Email from Customer History.

ERROR
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The following error occurred: Numberformat error for master account ID: bigAcctID



STEPS
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The issue can be reproduced at will with the following steps:

(R) Email Center Agent Console
(N) Customer

Select Customer
Drill down into an Interaction and click the hyperlink to open an Email in the Email Message Component.

The Email will not open, and instead the error above is shown.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot view any emails associated with the Customer in the past.

Cause

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