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Negative Invoicing for Usage Lines is Not Working Properly for the First Billing Period (Doc ID 1933261.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Usage Billing is not working properly for the first billing period if the counter reading is negative.

Patch 18233437:R12.OKS.B was applied and the profile "OKS: Enable Negative Invoicing" was to 'Yes' at the Site level.

When the first counter reading is negative, the billing amount is not calculated appropriately. Instead of a negative amount, the system calculates the value as ZERO.

Steps
1. Set the profile 'OKS: Enable Negative Invoicing' to Yes.
2. Create a Service Contract with a Usage line and a counter.
3. Enter a negative reading for the 1st billing period.
4. Run the Service Contracts Main Billing program.
5. The billed amount is 0 (zero) instead of a negative amount.

Cause

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In this Document
Symptoms
Cause
Solution
References


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