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Service Charges: Clearing Service Activity in One Line Clears the Item Information (Doc ID 1933370.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.


When entering a Service Activity for a line and then clearing the Service Activity and moving to another line, it clears the other information for the line (i.e. Item information) instead of just leaving the Service Activity blank.


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