My Oracle Support Banner

Service Charges: Clearing Service Activity in One Line Clears the Item Information (Doc ID 1933370.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When entering a Service Activity for a line and then clearing the Service Activity and moving to another line, it clears the other information for the line (i.e. Item information) instead of just leaving the Service Activity blank.

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.