Can Not Cancel Sale Order Line ZX_LINES_DET_FACTORS Is Violated With Error Code ORA-00001 (Doc ID 1933442.1)

Last updated on JANUARY 11, 2017

Applies to:

Oracle Order Management - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms



When attempting to cancel a sales order line, the following error occurs.

ERROR

Error: A mandatory constraint to generate unique record in ZX_LINES_DET_FACTORS is violated with error
code ORA-00001. Please generate FND Debug Log and APList of the invoice and log a Service Request


STEPS

1. Log in to Order Management Super User
2. query the sales order
3. select the line
4. Action -> cancel
5. enter the reason
6. error message


Cause

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