When New B2B Users Register in iSupport The Approver Does Not Receive A Notification

(Doc ID 1933668.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iStore - Version 12.1.3 and later
Information in this document applies to any platform.



When a B2B customer self-registers in the iSupport portal, the approver does not receive a notification to advise that action needs to be taken



1. B2B User registers for iSupport
2. No notification is sent to the approver


--Business Impact

Due to this issue, users cannot use iSupport as they have not been approved


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms