Project Number LOV Filtered In Service Request Header (based On OU) (Doc ID 1933863.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

The Project Number LOV is filtered based on the operating unit for which the SR is created.

Is there a way to see all the projects irrespective of the OU in the Service Request form and Debrief page?
 

Solution

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