When Attempting to Process an Administrative Life Event, Error: 'BEN-91711_ENRT_RSLT_NOT_FOUND' (Doc ID 1933881.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version of Oracle Advanced Benefits,

When attempting to process an Administrative life event for an employee, the following error occurs:

BEN-91711_ENRT_RSLT_NOT_FOUND
(PROC=ben_automatic_enrollments.process_person)
(ID=11813570) (PERSON_ID=9763624) (LER_ID=17124)
(EFFECTIVE_DATE=01-JAN-14)



Sreps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Existing life events were voided so the Administrative life event could be reprocessed for 25-Jul-2013.
2. Associate assignment history was also deleted and re-created in case there was corrupt data.
3. Process the Administrative life event.
4. Click on 'Commit and Proceed' on the BSC.
5. Observe error.


Cause

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