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When Attempting to Process an Administrative Life Event, Error: 'BEN-91711_ENRT_RSLT_NOT_FOUND' (Doc ID 1933881.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process an Administrative life event for an employee, the following error occurs:

BEN-91711_ENRT_RSLT_NOT_FOUND
(PROC=ben_automatic_enrollments.process_person)
(ID=11813570) (PERSON_ID=9763624) (LER_ID=17124)
(EFFECTIVE_DATE=01-JAN-14)



Sreps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Existing life events were voided so the Administrative life event could be reprocessed for 25-Jul-2013.
2. Associate assignment history was also deleted and re-created in case there was corrupt data.
3. Process the Administrative life event.
4. Click on 'Commit and Proceed' on the BSC.
5. Observe error.


Cause

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In this Document
Symptoms
Cause
Solution
References


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