My Oracle Support Banner

When Attempting to Process an Administrative Life Event, Error: 'BEN-91711_ENRT_RSLT_NOT_FOUND' (Doc ID 1933881.1)

Last updated on JUNE 10, 2021

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.


When attempting to process an Administrative life event for an employee, the following error occurs:

(ID=11813570) (PERSON_ID=9763624) (LER_ID=17124)

Sreps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Existing life events were voided so the Administrative life event could be reprocessed for 25-Jul-2013.
2. Associate assignment history was also deleted and re-created in case there was corrupt data.
3. Process the Administrative life event.
4. Click on 'Commit and Proceed' on the BSC.
5. Observe error.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.