Note Fields in Oracle iSupport Converts Special Characters Into Junk Data (Doc ID 1933925.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Others

Actual Behaviour

When entering special characters in the iSupport Problem Description page, the SR Review page displays ascii values in place of the characters.

Steps to Replicate

The issue can be reproduced at will with the following steps:

1. (R)iSupport Administrator

(N) Create Page Flows
2. For the SR Type 'Request for Information' Add the Problem Details page.
3. Now logg into iSupport
4. Entered all the details required.
5. In the Problem Details section enter '; : " < > , . ( )'
6.In the Final SR review section, the following is displayed in place of the special characters:

; : " < > , . ( )


Cause

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