FS Wireless "Create SR" Form Does Not Display Multiple Items / Instances With The Same Serial Number

(Doc ID 1934066.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Wireless/WAP

ACTUAL BEHAVIOR
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When creating a Service Request in FS Wireless, if the Serial Number is entered only a single Instance/Item is returned. If there are multiple Instances/Items with the same serial number they are not all offered in an LOV for selection.

EXPECTED BEHAVIOR
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Where multiple instances have the same serial number they should all be returned in an LOV for selection

STEPS
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The issue can be reproduced at will with the following steps:
1. (R)FS Wireless
2. (N)Create Service Request
3. Screen opens with options for Service Tag, Item Instance and Serial Number.
4. Enter Serial Number and Go
5. Instance is returned, but there is another instance for a different item which is not "offered"

Cause

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