Dunning History Is Missing In Transaction Tab For Dunning Letters Sent By Strategies

(Doc ID 1934249.1)

Last updated on DECEMBER 06, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 + SEP 2013 RPC

On Test and Production, when clicking the Dunning History button for a transaction, the form comes up blank.

Expect to be able to see the dunning history for dunning letters sent by Strategies.

The issue can be reproduced at will with the following steps:
Collections > Open customer Account
Transactions tab > select transaction > click on Dunning History button
Form is blank

No Data found in Dunning History. But the Dunning letter sent to the customer for this transactions.

The issue has the following business impact:
Due to this issue, users cannot see that the dunning letter was sent for a transaction.


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