Error Retrieve Time From OTL Cause: FDPSTP Failed Due To ORA-00060: Deadlock Detected While Waiting (Doc ID 1934359.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle Time and Labor - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Retrieve Time from OTL, the following error occurs.

ERROR
-----------------------
ORACLE error 60 in FDPSTP

Cause: FDPSTP failed due to ORA-00060: deadlock detected while waiting for resource
ORA-06512: at "APPS.HXC_GENERIC_RETRIEVAL_PKG", line 2609
ORA-06512: at "APPS.HXC_GENERIC_RETRIEVAL_PKG", line 9059
ORA-06512: at "APPS.HXC_INTE

Generic Retrieval failed: ORA-20001: HXC_0017_GNRET_PROCESS_RUNNING:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run Retrieve Time from OTL, got above error message in log file.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run Retrieve Time from OTL.

Cause

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